Hospitality Professionals · Zermatt & Valais
Two people. One commitment. Exceptional service.
Our Story
We are Layla and Sergio — a couple from Spain who chose to leave everything behind to build something new. After selling our home in Valencia, we spent two transformative years in Calgary, Canada, where we worked in property care, horticulture, and home services for some of the city's most demanding private clients.
We have since relocated to Switzerland — a deliberate choice, a long-term commitment. With no home to return to in Spain, our future is here. We bring with us work ethic forged in −40°C winters, a proven track record of trust and care, and a genuine desire to serve guests at the highest level.
"Our clients in Canada trusted us with their homes, their pets, their lives — and many remain friends to this day."
Whether it was maintaining a luxury estate through a seven-month winter, managing a hurricane emergency in Mexico, or simply ensuring a home was spotless before an owner returned — we delivered, every time, without exception.
Meet Us
Layla Bchari
Front Office · Guest Relations · Housekeeping
Multilingual hospitality professional with a Bachelor's in Modern Languages & Translation and a diploma in Hotel Management. Worked in VIP reception, real estate administration, and luxury property coordination. Known for warmth, precision, and the ability to make any guest feel at home.
Sergio Vega
Housekeeping · Maintenance · Bar & Floor Service
Business Administration graduate with over a decade of operational experience. Managed full facility upkeep, catering service, stock control, and client communication across multiple industries. Physically fit, methodical, and deeply committed to standards. A problem-solver who thrives under pressure.
Our Work
Every photo below is real — our work, our hands, our standards. References and full photographic documentation available upon request.
Snow removal / winter Canada
Hurricane — Playa del Carmen, Mexico
We secured the property. We never left.
What We Offer
Housekeeping & Property Standards
Two years maintaining luxury private homes to the highest standards: deep cleaning, linen management, room turnover, and full property upkeep — every detail attended to without supervision.
Guest Relations & Multilingual Service
Together we speak Spanish, English, French, Arabic, and Italian. Layla's background in VIP reception and international client service means guests are always met with warmth, clarity, and professionalism.
Reliability Under Any Conditions
Seven-month winters in Canada at −40°C. A hurricane in Mexico. Early starts, late finishes, physical demands. We have never failed a client. We will not fail a hotel.
Long-Term Commitment
We have sold our home in Spain. Switzerland is our future. We are not passing through — we are here to build, grow, and invest our energy fully into a hotel that gives us the opportunity.
Operational Versatility
Bar service, breakfast buffet, catering events, kitchen assistance, stock management, maintenance. Sergio's decade of operations management and Layla's administrative precision cover every corner of a hotel's daily needs.
The Couple Advantage
Two motivated, complementary professionals. One accommodation unit. Proven ability to work together calmly and effectively under pressure. For a hotel with staff housing, this is not a compromise — it is an advantage.
Key Experiences
Calgary, Alberta, Canada
For two full years we managed private luxury homes in Calgary — one of Canada's coldest cities. Seven-month winters, temperatures reaching −40°C, and not a single missed obligation. Our clients trusted us completely, and many remain close friends today.
Playa del Carmen, Mexico
Commissioned to care for a private villa in the Caribbean for a full month, we encountered something no one expected: a hurricane made landfall during our stay. We kept calm, secured the property, protected the vehicles and pets, and managed the situation from start to finish without escalating to the owner.
Why Us
We chose Switzerland — permanently
We did not arrive in Switzerland by accident. We sold our home, crossed a continent, and chose this country for the long term. A hotel investing in us is investing in people who are not going anywhere.
Real references, real documentation
We can provide written references from clients in Canada and Spain, photographic documentation of our work, and named contacts who will speak on our behalf. No vague claims — everything is verifiable.
Complementary skills, zero redundancy
Layla handles guest communication, reservations, and multilingual service. Sergio handles facilities, physical operations, and logistics. Together, one accommodation unit supports two very different and very valuable roles.
Built for mountain hospitality
Zermatt is not a city hotel. It demands people who are physically resilient, genuinely service-oriented, and comfortable with the rhythms of resort life. Our two years in Canada — isolated, cold, demanding — prepared us for exactly this.
Contact
We are immediately available and open to any conversation — a call, a meeting, a trial shift. We would love to show you in person what we can do.